Refund and Returns Policy

Return and Refund Policy for TheLavishHerbs.com

Thank you for choosing TheLavishHerbs.com. We strive to provide you with the highest quality products and customer satisfaction. Please review our return and refund policy below:

Eligibility

• Unopened and undamaged products: Returns are only accepted for unopened and undamaged products.
• Within 30 days: Returns must be initiated within 30 days of the purchase date.

Return Process

1. Contact us: Please contact our customer support team at thelavishherbs2@gmail.com or 03360153328 to initiate a return.
2. Obtain a return authorization: We will provide you with a return authorization number.
3. Package the product: Carefully repackage the product in its original packaging, including all accessories and manuals.
4. Include return authorization number: Clearly write the return authorization number on the package.
5. Ship the product: Ship the product back to the given address.

• Shipping costs: The customer is responsible for the shipping costs associated with returning the product.

Refunds

• Original payment method: Refunds will be issued to the original payment method used for the purchase.
• Processing time: Please allow 3-5 business days for your refund to be processed.

Exceptions

• Customized products: Customized products are generally not eligible for returns.
• Sale items: Sale items are typically final sale and cannot be returned.

Please note:

• We reserve the right to refuse returns or issue partial refunds for products that are not in their original condition or that show signs of use.
• If you receive a damaged or defective product, please contact us immediately for a replacement or refund.

Thank you for your understanding.